How to patients develop expectations?
- Previous experiences
- Word of mouth – friends and family
- Media
- Experience of impacts due to the conditions
Relevance
- Expectations determine satisfaction
- Expectations also determine engagement with treatment Gassem 2016
Expectations in orthodontics Yao 2016
- Process of treatment
- Outcomes of treatment
- Process of treatment
- Patients generally have a good basic knowledge of the process
- No differences in gender and healthcare
- Outcome of treatment
- Enhanced appearance and function
- General well being, future dental health and self image
Expectations of treatment
- Typology – impact on daily life
- Minimal expectations
- Moderate expectations
- Marked expectations
Managing expectations
- Know what the patient expects
- Clear on meeting their expectations
- Know what is the most important aspect of expectations
- 2 way communications
- Provide high quality information
- Patient – patient discussions
